#1101 Hvor hende gør den det nøjagtigt? Har du husket at skrive dns ind?
Har lige chattet med Netflix supporten i USA. Det var godt nok noget af oplevelse. Jeg sad og blev i tvivl om det var en Bot jeg Chattede med. Jeg fandt ud af at den godt vil vise historiken i Firefox og IE, men ikke i Crome. Jeg har slettet cookies og den slags i crome, kan bare ikke se at det kan have noget med min box at gøre. Hun endte med at sende mig en artikel om netværksfejlfinding. Det har jo ikke rigtig noget med det at gøre. Tror jeg prøver at ringe derind næste gang.
Netflix Kundeservice Du chatter nu med: Justine 2 timer sidenNetflix Justine Hey there! This is Justine, how can I help you today? 2 timer sidenDig hey. First Thank you for your great product. i really appreciate it. 2 timer sidenDig I have a problem with "Recently Played". Its no longer working 2 timer sidenDig https://movies.netflix.com/WiViewingActivity?lnkct... 2 timer sidenDig It's in danish. it says "We are currently having problems. Try again in a couple of minutes" 2 timer sidenNetflix Justine Oh no! That is definitely not fun! We will totally get to the bottom of it so you can see the page. Before we get started may I know who I have the pleasure of chatting with? 2 timer sidenDig My name is Henrik Kragegaard. I''am a subscriber to your danish service. 2 timer sidenDig hope you understand me. It's the recently viewed that is not working. 2 timer sidenNetflix Justine Hi Henrik! It's lovely meeting you! I totally understand what you mean. Is it when you click on it from the home page, or when you go to it from the "Your Account" page? 60 minutter sidenDig Nice meething you to :D 60 minutter sidenDig it's the part where i can se what i have watched recently. 59 minutter sidenNetflix Justine Alrighty, and is this when you are on your computer, or another device? 58 minutter sidenDig Yes, it both on my PC and my wd tv live boxs. thats why i think it must be a problem with you. 58 minutter sidenDig this is the direct link -> https://movies.netflix.com/WiViewingActivity?lnkct... 57 minutter sidenDig it says "We are currently having tecnical problems. try again in a couple of minutes", but the problem has been there for a week og more. 57 minutter sidenNetflix Justine No problem we will get to the bottom of it right now! Do you have another internet browser we can try to see if the same thing happens on the computer? 55 minutter sidenDig yeah, we can do that. but the problem is also on my wd tv live box. i think it's a problem with the data you send, but i will try with now in IE. 54 minutter sidenNetflix Justine Alrighty, and what happens on the WD TV Live box? 51 minutter sidenDig It's not showing recently viewed. It Seems to work in IE trough, now i am confused :s 50 minutter sidenNetflix Justine No worries! We totally got this Henrik! Give me just a moment and we will get your computer settled, then we can move onto the TV Box, how does that sound? 49 minutter sidenDig Great :D i'am trying again now on the box. it is now showing recently viewed. i dont know. it's strange ;) 48 minutter sidenDig sorry, it is not 46 minutter sidenNetflix Justine Thank you for being so patient Henrik! Sometimes there is a build up of temporary files for the browser you watch Netflix in. No worries though! I am going to link you an article with the step to get that fixed. We just need to get the cookies cleared! All you have to do is Click Here! When you click on the clear cookies link it will bring you to a new sign in page for Netflix, go ahead and sign in and try it one more time. I will totally be right here for you! 45 minutter sidenDig What if you delete the last thing i saw? "Hamburger Hill". Maybe something whent wrong with that one? You do understand what i mean? 43 minutter sidenDig Yes, but the problem is also on my WD TV live device. Thats the biggest problem. I like to use my tv box and se movies in my coach ;) 43 minutter sidenNetflix Justine I know what you mean! We will totally get there I am actually looking into a couple of things that could be causing it for you! 43 minutter sidenDig :D 41 minutter sidenDig yeah, it seems to work in IE. Very strange. i dosnt solve the problem on my wd tv. i will try in Firefox as well. 38 minutter sidenDig it works there as well :s There as been no new firmware upgrades for the WD since it stopped working. I did a full reset today, with the same problem, but strange that it is working in IE and Firefox, but not in crome. It should not have anything to do with the WD box trough :s 36 minutter sidenNetflix Justine No worries. Give me just a moment Henrik, and I will get a second pair of eyes to take a look at the situation, because you should totally see the most recently watched! 34 minutter sidenDig okay, it is very strange and iam also a little confused. If we need to, can you delete all my history? maybe it will work then? 33 minutter sidenNetflix Justine No worries, we are getting to the bottom of this for you right now! on your streaming device, what is the last thing you do see in your recently watched? 30 minutter sidenDig I can't see the recently viewed at all on the box, but i can se in the browser that the last thing i saw was "Hamburger Hill" 29 minutter sidenDig i will try deleting my cookies in crome. 28 minutter sidenDig i hope we don't loose contact when i do it :O 26 minutter sidenDig it's working on it. i'am a little courios. Are you in the uk or US of A? 25 minutter sidenNetflix Justine Thank you for being so awesome Henrik! We were totally able to find out what was going on for you! There does seem to be a break in the connection, but no worries! I am going to link you an awesome article so we can get everything refreshed that way. They also see that the DNS settings may have been altered with the streaming box which could cause a couple of things to go funky. However that should totally be solved with the hard reset you did. If not then you can definitely call your internet to get that sorted out as well! I am going to link the article in a separate bubble for you. I am in the US! 22 minutter sidenDig yeah, i know ;) but it is only the recently viewed that is not working. also without VPN and all that funky stuff. it is a little strange trough, i dint expect it to be working in ie and firefox and it can not haveanything to to with the box. 20 minutter sidenNetflix Justine Alrighty, so on the streaming device do you see ANYTHING that has the "Recentley Watched" section as one of the rows or anything? 20 minutter sidenDig I have reset it. i will login in another box. If we lose contact, then i will just say that you have been wery awesome ;) back in a minute... 19 minutter sidenNetflix Justine No problem. After that we can totally put all of our attention into the WD box! We shouldn't loose connection, at least I hope not! You are to awesome Henrik! 12 minutter sidenDig Thank You. It still does the same in crome and on the WD TV. It is missing Recently played. Are you able to clear my history? Maybe it will work again then? 11 minutter sidenNetflix Justine Alrighty. We currently have no way to clear the history, but we will get to the bottom your WD TV issue. Do you see the "Recently Watched" section at all? 10 minutter sidenDig No, it is missing. It is not running any vpn, only the danish version. I did a reset of it today. i didnt help. 10 minutter sidenNetflix Justine Alrighty, and how long has it been missing? 9 minutter sidenDig i'am not sure. a week or two maybe. 8 minutter sidenNetflix Justine Okay. Give me just a moment to check in with my second eyes Henrik! We got this! 6 minutter sidenDig okay :) It's okay if you don't know. I was myself a little confused when it worked in ie and firefox. I just can't imagine it can have anything to do with the box. I think the recently played feed has got corrupeted somehow. 5 minutter sidenNetflix Justine Thank you for being so patient Henrik! I just finished talking them, and they were able to find out what was going on for you. With Netflix all of our content is based by region so when the DNS settings were altered it through your device off and confused everything because of the different in content so the recently watched wasn't available anymore. No worries though! If the settings are back to normal then we just need to give everything a refresher. Which I am going to link the article for with awesome steps on how to do that! We will be disconnected from our chat, but you won't even miss me because you will be back to browsing through your recently viewed! For the article all you have to do is Click Here, and I can totally answer any questions you may have! How does that sound? 5 minutter sidenDig Netflix still works. i just can't see my history. 4 minutter sidenNetflix Justine I know what you mean, and with the steps we can totally get that back to working! 2 minutter sidenDig haha, you are a very speciel gal. I hope you will have a very good day over there in the states ;) If I need your help again, i will contact you. Thank you very much for your help :) 27 sekunder sidenNetflix Justine You are a beyond awesome customer Henrik! I hope you have nothing but amazing days in Denmark as well! It's been a pleasure chatting with you! We are totally always here for you so feel free to chat in whenever you need help. Oh! And one more thing, if you wouldn’t mind, please stay online for a one question survey.
p.s. Jeg var heller helt ædro da jeg chattede med hende.
Imagine an elephant with the flu. One sneeze and it breaks it's bloody neck - Fukkatsu no hi AKA Virus (1980)
Nogen der har rodet med de nye tiltag på Apple-TV?
Jeg er ret begejstret for live-tv delen. Synes det er superfedt med Sky News - udmærket kvalitet. Det ville være fedt hvis Apple smed flere live kanaler på.
HBO GO og Watch ESPN er også fine tiltag, men kræver abonnementer, så dem har jeg ikke rodet med. Men hvis HBO GO er lige så nemt at få som Hulu+ og Netflix - så tror jeg at jeg skal nedgraderet tv-pakken gevaldigt, da vi efterhånden kun ser DRs kanaler, TV2 - og så on-demand via Hulu og Netflix.
Du kan købe adgang til unblock-us.com, og derefter smider du bare dns adressen ind i opsætningen på apple tv. Derefter kan du via hjemmesiden skifte imellem de forskellige lande som har netflix.
Kender udemærket Unblock-us, men det var mere om der var forskel på den amerikanske Netflix-app og den Danske, og om den amerikanske kunne køre på en dansk box.
"Og hvem vil ikke gerne guffe Klaus Kinski??" - evermind
#1101 DarkLight 12 år siden
#1102 Kisbye 12 år siden
Hvor hende gør den det nøjagtigt?
Har du husket at skrive dns ind?
Har lige chattet med Netflix supporten i USA. Det var godt nok noget af oplevelse. Jeg sad og blev i tvivl om det var en Bot jeg Chattede med.
Jeg fandt ud af at den godt vil vise historiken i Firefox og IE, men ikke i Crome. Jeg har slettet cookies og den slags i crome, kan bare ikke se at det kan have noget med min box at gøre.
Hun endte med at sende mig en artikel om netværksfejlfinding. Det har jo ikke rigtig noget med det at gøre. Tror jeg prøver at ringe derind næste gang.
Netflix Kundeservice
Du chatter nu med: Justine
2 timer sidenNetflix Justine
Hey there! This is Justine, how can I help you today?
2 timer sidenDig
hey. First Thank you for your great product. i really appreciate it.
2 timer sidenDig
I have a problem with "Recently Played". Its no longer working
2 timer sidenDig
https://movies.netflix.com/WiViewingActivity?lnkct...
2 timer sidenDig
It's in danish. it says "We are currently having problems. Try again in a couple of minutes"
2 timer sidenNetflix Justine
Oh no! That is definitely not fun! We will totally get to the bottom of it so you can see the page. Before we get started may I know who I have the pleasure of chatting with?
2 timer sidenDig
My name is Henrik Kragegaard. I''am a subscriber to your danish service.
2 timer sidenDig
hope you understand me. It's the recently viewed that is not working.
2 timer sidenNetflix Justine
Hi Henrik! It's lovely meeting you! I totally understand what you mean. Is it when you click on it from the home page, or when you go to it from the "Your Account" page?
60 minutter sidenDig
Nice meething you to :D
60 minutter sidenDig
it's the part where i can se what i have watched recently.
59 minutter sidenNetflix Justine
Alrighty, and is this when you are on your computer, or another device?
58 minutter sidenDig
Yes, it both on my PC and my wd tv live boxs. thats why i think it must be a problem with you.
58 minutter sidenDig
this is the direct link -> https://movies.netflix.com/WiViewingActivity?lnkct...
57 minutter sidenDig
it says "We are currently having tecnical problems. try again in a couple of minutes", but the problem has been there for a week og more.
57 minutter sidenNetflix Justine
No problem we will get to the bottom of it right now! Do you have another internet browser we can try to see if the same thing happens on the computer?
55 minutter sidenDig
yeah, we can do that. but the problem is also on my wd tv live box. i think it's a problem with the data you send, but i will try with now in IE.
54 minutter sidenNetflix Justine
Alrighty, and what happens on the WD TV Live box?
51 minutter sidenDig
It's not showing recently viewed. It Seems to work in IE trough, now i am confused :s
50 minutter sidenNetflix Justine
No worries! We totally got this Henrik! Give me just a moment and we will get your computer settled, then we can move onto the TV Box, how does that sound?
49 minutter sidenDig
Great :D i'am trying again now on the box. it is now showing recently viewed. i dont know. it's strange ;)
48 minutter sidenDig
sorry, it is not
46 minutter sidenNetflix Justine
Thank you for being so patient Henrik! Sometimes there is a build up of temporary files for the browser you watch Netflix in. No worries though! I am going to link you an article with the step to get that fixed. We just need to get the cookies cleared! All you have to do is Click Here! When you click on the clear cookies link it will bring you to a new sign in page for Netflix, go ahead and sign in and try it one more time. I will totally be right here for you!
45 minutter sidenDig
What if you delete the last thing i saw? "Hamburger Hill". Maybe something whent wrong with that one? You do understand what i mean?
43 minutter sidenDig
Yes, but the problem is also on my WD TV live device. Thats the biggest problem. I like to use my tv box and se movies in my coach ;)
43 minutter sidenNetflix Justine
I know what you mean! We will totally get there I am actually looking into a couple of things that could be causing it for you!
43 minutter sidenDig
:D
41 minutter sidenDig
yeah, it seems to work in IE. Very strange. i dosnt solve the problem on my wd tv. i will try in Firefox as well.
38 minutter sidenDig
it works there as well :s There as been no new firmware upgrades for the WD since it stopped working. I did a full reset today, with the same problem, but strange that it is working in IE and Firefox, but not in crome. It should not have anything to do with the WD box trough :s
36 minutter sidenNetflix Justine
No worries. Give me just a moment Henrik, and I will get a second pair of eyes to take a look at the situation, because you should totally see the most recently watched!
34 minutter sidenDig
okay, it is very strange and iam also a little confused. If we need to, can you delete all my history? maybe it will work then?
33 minutter sidenNetflix Justine
No worries, we are getting to the bottom of this for you right now! on your streaming device, what is the last thing you do see in your recently watched?
30 minutter sidenDig
I can't see the recently viewed at all on the box, but i can se in the browser that the last thing i saw was "Hamburger Hill"
29 minutter sidenDig
i will try deleting my cookies in crome.
28 minutter sidenDig
i hope we don't loose contact when i do it :O
26 minutter sidenDig
it's working on it. i'am a little courios. Are you in the uk or US of A?
25 minutter sidenNetflix Justine
Thank you for being so awesome Henrik! We were totally able to find out what was going on for you! There does seem to be a break in the connection, but no worries! I am going to link you an awesome article so we can get everything refreshed that way. They also see that the DNS settings may have been altered with the streaming box which could cause a couple of things to go funky. However that should totally be solved with the hard reset you did. If not then you can definitely call your internet to get that sorted out as well! I am going to link the article in a separate bubble for you. I am in the US!
22 minutter sidenDig
yeah, i know ;) but it is only the recently viewed that is not working. also without VPN and all that funky stuff. it is a little strange trough, i dint expect it to be working in ie and firefox and it can not haveanything to to with the box.
20 minutter sidenNetflix Justine
Alrighty, so on the streaming device do you see ANYTHING that has the "Recentley Watched" section as one of the rows or anything?
20 minutter sidenDig
I have reset it. i will login in another box. If we lose contact, then i will just say that you have been wery awesome ;) back in a minute...
19 minutter sidenNetflix Justine
No problem. After that we can totally put all of our attention into the WD box! We shouldn't loose connection, at least I hope not! You are to awesome Henrik!
12 minutter sidenDig
Thank You. It still does the same in crome and on the WD TV. It is missing Recently played. Are you able to clear my history? Maybe it will work again then?
11 minutter sidenNetflix Justine
Alrighty. We currently have no way to clear the history, but we will get to the bottom your WD TV issue. Do you see the "Recently Watched" section at all?
10 minutter sidenDig
No, it is missing. It is not running any vpn, only the danish version. I did a reset of it today. i didnt help.
10 minutter sidenNetflix Justine
Alrighty, and how long has it been missing?
9 minutter sidenDig
i'am not sure. a week or two maybe.
8 minutter sidenNetflix Justine
Okay. Give me just a moment to check in with my second eyes Henrik! We got this!
6 minutter sidenDig
okay :) It's okay if you don't know. I was myself a little confused when it worked in ie and firefox. I just can't imagine it can have anything to do with the box. I think the recently played feed has got corrupeted somehow.
5 minutter sidenNetflix Justine
Thank you for being so patient Henrik! I just finished talking them, and they were able to find out what was going on for you. With Netflix all of our content is based by region so when the DNS settings were altered it through your device off and confused everything because of the different in content so the recently watched wasn't available anymore. No worries though! If the settings are back to normal then we just need to give everything a refresher. Which I am going to link the article for with awesome steps on how to do that! We will be disconnected from our chat, but you won't even miss me because you will be back to browsing through your recently viewed! For the article all you have to do is Click Here, and I can totally answer any questions you may have! How does that sound?
5 minutter sidenDig
Netflix still works. i just can't see my history.
4 minutter sidenNetflix Justine
I know what you mean, and with the steps we can totally get that back to working!
2 minutter sidenDig
haha, you are a very speciel gal. I hope you will have a very good day over there in the states ;) If I need your help again, i will contact you. Thank you very much for your help :)
27 sekunder sidenNetflix Justine
You are a beyond awesome customer Henrik! I hope you have nothing but amazing days in Denmark as well! It's been a pleasure chatting with you! We are totally always here for you so feel free to chat in whenever you need help. Oh! And one more thing, if you wouldn’t mind, please stay online for a one question survey.
p.s. Jeg var heller helt ædro da jeg chattede med hende.
#1103 DarkLight 12 år siden
Derefter inde og forsøge med Reset Location, hvor den så skriver den ikke kan forbinde.
Kan bruge YouTube fra boksen, så nettet virker.
Har aktiveret Unblock US på en laptop først.
#1104 Kisbye 12 år siden
Setup > Network connection > Check connection
Unblock Us har den her guide -> http://support.unblock-us.com/customer/portal/arti...
#1105 DarkLight 12 år siden
I guiden står det kun virker på US WD TV Live.
#1106 Tommy Kristensen 12 år siden
Jeg er ret begejstret for live-tv delen. Synes det er superfedt med Sky News - udmærket kvalitet. Det ville være fedt hvis Apple smed flere live kanaler på.
HBO GO og Watch ESPN er også fine tiltag, men kræver abonnementer, så dem har jeg ikke rodet med. Men hvis HBO GO er lige så nemt at få som Hulu+ og Netflix - så tror jeg at jeg skal nedgraderet tv-pakken gevaldigt, da vi efterhånden kun ser DRs kanaler, TV2 - og så on-demand via Hulu og Netflix.
Qello og Crunchroll siger mig ikke så meget.
#1107 Kruse 12 år siden
HBO GO kræver vist nok et HBO-tv-abonnement i USA, så det er nok ikke helt ligeså nemt. Hvis bare de fik taget sig sammen med HBO Nordic.
#1108 dyg 12 år siden
#1109 Snaden 12 år siden
#1110 dyg 12 år siden