Nedenstående sakset fra DVDTimes kunne være interessant for en del brugere herinde:

"Eagle-eyed readers may have noticed that we have removed all links to Canadian retailler DVD Soon from the site. Unfortunately we feel we can no longer recommend DVD Soon as a retail source due to very bad customer service, the cancellation of orders and the companies new policy not to refund customer's credit cards when an order is cancelled by the company.

It now appears DVD Soon has very little stock and the vast majority of titles ordered are not shipped - this is also the case with many preorders which immediately switch to 'On Order' on the release date. It is apparent that DVD Soon are no longer able to source stock of most major releases.

If you are a DVD Soon customer with titles on order, we'd recommend you contact your credit card issuer to explain the situation. They may be able to advise you of the best way to recover any money that has already been charged but without any product being supplied."

Ja, deres service er gået ret meget ned af bakke. Jeg håber dog på at mine sidste par bestillinger går igennem uden andet vrøvl end ventetid.. og så vil jeg da overveje stærkt om der bliver lagt flere penge hos DVDsoon.

Jeg håber også at min foreløbig sidste bestilling går igennem. Ellers står jeg med en store credits, som jeg ikke har den store lyst til at bruge. Håber at de finder tilbage til deres gamle selv, når de opdager at folk ikke vil handle hos dem mere.

Jeg har selv haft skrevet til dem og klaget, og fik følgende standard svar:
Dear Sir;

Our apologies for the inconvenience that this new system has caused. In
order to better serve our clients we have reviewed our complaints and
have taken our largest complaint into consideration. Please understand
that we have always stated that our products ship within 4 - 6 weeks
however we have never enforced the policy. This has caused many of
our clients to believe that we are not monitoring their orders within
our system.

Presently the DVD market is in a changing phase as it does each summer.
Unfortunately this year offers more changes than any year to date
causing many delays with the arrival of many products. We have taken
the current market situation into consideration and have increased our
delays to 60 days. However we will now actively enforce the old policy
in order to better manage our back orders.

We understand that a lot of these products do remain available on our
web page as they have not been discontinued by the manufacturer.
Please understand that these items are catalog items that can take a
while to receive. We will no longer allow our clients to wait longer
than necessary for the manufacturers to deliver the goods and do reserve
the right to cancel these items as needed.

You may definitely re-order these items however this is at your own
risk. We will continue to attempt to get the item in stock. Please
note that you will not be able to retain the original price of the
product. I understand that prices may be high at the moment however we
do welcome you to check back regularly as price can always come down at
any time. Presently our site reflects currently market inflations which
is out of our control. Once again I do apologize for this
inconvenience and thank you for your comprehension.

------------------------------
Natasha Bonfield
Customer Service Center
Centre De Service à la Clientèle
DVDSoon.com

- Har selv 4 film, som de har annuleret ordren på, og i stedet har givet mig ubrugelig kredit til deres side. Alle 4 film kan ganske stadig bestilles hos dem, men nu til dobbelt pris.

Når jeg får brugt de CA$13 jeg har i store-credit derinde, er det også slut for mig.

Det ser dog ud til at de netop i dag har afsendt en pakke til mig. Troede ellers de havde cancelled alt jeg havde bestilt.